Privacy Policy
Effective Date: June 5, 2024
This Privacy Policy describes how NeuDayAI Technologies Pvt. Ltd. ("NeuDayAI", "we", "us", or "our") collects, uses, and discloses your information when you use our website, services, mobile applications, or otherwise interact with us, including through Meta platforms (Facebook, WhatsApp, Instagram) and the WhatsApp Cloud API. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
1.1 Information You Provide to Us
We may collect information you provide directly to us when you:
- Fill out forms on our website
- Create an account or register for our services
- Subscribe to newsletters or communications
- Request customer support
- Participate in surveys, contests, or promotions
- Engage with us through contractual relationships
- Access our services through Meta (Facebook) Login or other social media platforms
- Use our applications distributed through Meta platforms, App Store, or Play Store
- Interact with us through WhatsApp Business messaging or chatbots
- Send messages to our WhatsApp Business accounts
This information may include your name, email address, phone number, company name, job title, WhatsApp messages and media, and any other information you choose to provide.
1.2 Information from Meta and Third-Party Platforms
When you access our services through Meta platforms (Facebook, WhatsApp, Instagram) or other social media platforms, we may collect:
- Basic Profile Information: Name, email address, profile picture, and user ID
- Public Profile Data: Information you have made publicly available on your Meta profile
- Friends List: Information about your connections (only if explicitly granted permission)
- Access Tokens: Authentication tokens that allow us to verify your identity
- App-Specific Data: Information generated through your use of our Meta-integrated applications
1.2.1 WhatsApp Cloud API Data
When you interact with our services through WhatsApp Business messaging, we may collect and process:
- Message Content: Text messages, voice messages, images, documents, and other media you send to our WhatsApp Business accounts
- Phone Number: Your WhatsApp phone number for identification and communication purposes
- Message Metadata: Timestamps, delivery status, read receipts, and message IDs
- Profile Information: Your WhatsApp display name and profile picture (if made visible to businesses)
- Conversation History: Previous interactions with our WhatsApp Business services
- Status Information: Online status and last seen information (subject to your WhatsApp privacy settings)
We only collect this information with your explicit consent and in accordance with Meta's Platform Policy, WhatsApp Business Policy, and applicable privacy laws.
1.3 Information We Collect Automatically
When you access or use our website or services, we may automatically collect certain information, including:
- Usage Information: We collect information about your interactions with our website, including pages visited, features used, and actions taken.
- Device Information: We collect information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log Information: We collect standard server logs, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see the "Cookies and Similar Technologies" section below.
- Meta Platform Analytics: Usage data from our applications on Meta platforms, including app interactions, session duration, and feature usage.
- WhatsApp API Analytics: Message delivery statistics, conversation metrics, and service performance data (anonymized and aggregated).
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and fulfill your requests
- Communicate with you about products, services, offers, and events
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents and fraudulent transactions
- Comply with legal obligations
- Personalize your experience
- Develop new products and services
- Authenticate your identity through Meta Login services
- Provide social features and integrations where applicable
- Analyze app performance and user engagement on Meta platforms
- Deliver customer support and automated responses through WhatsApp
- Send notifications, updates, and service-related messages via WhatsApp
- Analyze conversation patterns to improve our AI and chatbot responses
2.1 Meta Platform-Specific Usage
For applications and services accessed through Meta platforms, we may use your information to:
- Enable social login and account creation
- Provide personalized content and recommendations
- Facilitate social sharing features (with your permission)
- Improve app functionality based on Meta platform guidelines
- Comply with Meta's Platform Policy and Terms of Service
2.2 WhatsApp Cloud API Usage
For interactions through WhatsApp Business messaging, we use your information to:
- Respond to your inquiries and provide customer support
- Send automated responses and chatbot interactions
- Deliver service notifications, appointment reminders, and updates
- Process orders, bookings, or service requests
- Provide technical support and troubleshooting assistance
- Analyze message content to improve our AI-powered responses
- Maintain conversation history for context in ongoing communications
- Ensure message delivery and track conversation metrics for service improvement
WhatsApp Data Processing: We process WhatsApp messages and media only for the purposes of providing our services. We do not use WhatsApp data for advertising or marketing to third parties.
3. Disclosure of Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
- Meta Platform Integration: When you use our services through Meta platforms, certain information may be shared with Meta in accordance with their Data Policy and our agreements with them. This includes authentication data, app usage analytics, and technical information necessary for platform functionality.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of NeuDayAI, our customers, or others.
- With Your Consent: We may share your information with third parties when we have your consent to do so.
3.1 Meta Data Sharing Limitations
We do not sell, trade, or rent your personal information obtained through Meta platforms to third parties for marketing purposes. Any data sharing with Meta is strictly limited to what is necessary for service functionality and platform compliance.
4. Meta Platform Integration
4.1 Facebook Login and Authentication
When you choose to access our services using Facebook Login, we integrate with Meta's authentication system to provide you with a seamless experience. This integration:
- Allows you to log in using your existing Facebook credentials
- Eliminates the need to create and remember separate login credentials
- Enables us to verify your identity through Meta's secure authentication system
- Provides access to basic profile information that you have made available
4.2 Data Minimization and Purpose Limitation
We adhere to strict data minimization principles for Meta platform integrations:
- Minimal Data Collection: We only request access to information that is essential for our service functionality
- Purpose-Specific Use: Data obtained from Meta platforms is used solely for the purposes disclosed at the time of collection
- No Excessive Permissions: We do not request broad permissions that exceed our legitimate business needs
- Regular Review: We periodically review and minimize the data we collect and retain
4.3 Meta App Permissions and Controls
You maintain control over your data and our app's access to your Meta account:
- Permission Management: You can review and modify app permissions at any time through your Facebook App Settings
- Data Access Control: You can limit what information our app can access from your profile
- Revocation Rights: You can revoke our app's access to your account at any time
- Transparency: We clearly explain what data we access and why during the authorization process
4.4 Compliance with Meta Policies
Our Meta platform integrations comply with:
- Meta's Platform Policy and Terms of Service
- Facebook's Data Policy and Privacy Standards
- App Store and platform-specific guidelines
- Applicable privacy laws and regulations (GDPR, CCPA, etc.)
4.5 Data Deletion for Meta Connected Apps and WhatsApp
If you wish to delete data associated with our Meta-connected applications or WhatsApp interactions:
Facebook/Meta Apps:
- You can disconnect our app from your Facebook account through Facebook's App Settings
- Upon disconnection, we will delete your associated data within 30 days
WhatsApp Data:
- Block our WhatsApp Business number to stop receiving messages
- Request deletion of your conversation history by sending "DELETE MY DATA" to our WhatsApp Business account
- We will delete your WhatsApp conversation data, including messages, media, and phone number, within 30 days
- Note: Some message metadata may be retained for legal compliance or fraud prevention (anonymized)
General Data Deletion:
- You can also request direct data deletion by contacting us at privacy@neudayai.com
- For detailed instructions, please refer to our Data Deletion Instructions
5. Data Security
We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
5. Data Security
We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
5.1 Meta Platform Security
For data obtained through Meta platforms, we implement additional security measures:
- Secure API communications using HTTPS encryption
- Token-based authentication with limited validity periods
- Regular security audits of our Meta integrations
- Compliance with Meta's security requirements and best practices
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to the processing of your information
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to the processing of your information
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6.1 Meta Platform-Specific Rights
For data collected through Meta platforms, you also have the right to:
- Manage app permissions through your Facebook settings
- View and download your data through Meta's tools
- Disconnect our app from your Meta account at any time
- Request data deletion through our dedicated process
7. Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to collect information and improve your experience on our website. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website.
7. Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to collect information and improve your experience on our website. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website.
7.1 Meta Platform Cookies and Tracking
When you use our services through Meta platforms, additional cookies and tracking technologies may be used:
- Meta SDK Cookies: Used for authentication and app functionality
- Analytics Cookies: Help us understand app performance and user engagement
- Preference Cookies: Remember your settings and preferences across sessions
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. This applies to all our services, including those accessed through Meta platforms.
9. International Data Transfers
We may transfer, process, and store information about you in countries other than your own. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
9. International Data Transfers
We may transfer, process, and store information about you in countries other than your own. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law. This includes data obtained through Meta platforms, which may be subject to international transfer as part of Meta's global infrastructure.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting requirements.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting requirements.
10.1 Meta Platform and WhatsApp Data Retention
For data obtained through Meta platforms and WhatsApp Cloud API:
Facebook/Meta Apps:
- Authentication data is retained only while your account remains active and connected
- App usage data may be retained for analytics purposes for up to 24 months
- Upon account disconnection, data is deleted within 30 days
- Some anonymized analytics data may be retained longer for product improvement
WhatsApp Data:
- Message content and conversation history are retained for up to 12 months for service continuity
- Phone numbers are retained while you remain in contact with our services
- Media files (images, documents, voice messages) are retained for up to 6 months
- Conversation analytics (anonymized) may be retained for up to 24 months for service improvement
- Upon deletion request, all personal WhatsApp data is removed within 30 days
- Message metadata may be retained longer for legal compliance and fraud prevention (anonymized)
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of our services after such notification confirms your acceptance of the revised Privacy Policy.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of our services after such notification confirms your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
NeuDayAI Technologies Pvt. Ltd.
604, Solitaire Paradise,
Pink City Road, Wakad,
Pune, India, 411057
Email: privacy@neudayai.com
Phone: +91 8983142496
12.1 Meta App-Specific Inquiries
For questions specifically related to our Meta platform integrations or data deletion requests, you can also:
- Email us at contact@neudayai.com with "Meta App Privacy Inquiry" in the subject line
- Visit our Data Deletion Instructions page for detailed removal procedures
- Contact us through our website's contact form at www.neudayai.com/contact